Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 651-646-7742 or make an appointment online!
What People Say About Us
Javier is wonderful, fair and thorough. Recommend his shop highly.
Javier has achieved the seemingly impossible and fixed my air conditioning (for far less than I thought it would cost). Since he fixed it, I have been reveling in the luxury of ice-cold air pouring from my a/c vents on hot days with the windows firmly shut.
I absolutely LOVE Rose Car Care!! Javier and the team there are fantastic to work with!! They are honest (instead of recommending all sorts of work you don't need), they charge reasonable rates, and the quality of work itself is wonderful!
Simply the best. I've been going to Rose Car Care for 30 years. Javier knows his way around cars, takes care of mine, my brothers, my daughters and my wife's.
The best shop so far, very satisfied. No complaints in four years.
Javier and his team are exceptional. Great service and excellent pricing. They are fair and HONEST! I have been there many times throughout the years and I will continue to use Rose Car Care.
My husband and I have been bringing our vehicles there for the past 10 years. I won't go anywhere else! Javier is the greatest! Best rates in town and vehicles are always done in a timely matter.
The best mechanic in the town.